Refund policy

All Sales Final

All sales are final, though we understand a return or refund is sometimes necessary. Please reach out to hello@odettecollective.com or 205.324.7613, and we'll review each request on a case-by-case basis.

Transit Damage

Please inspect your order when it arrives and note any visible damage on the delivery receipt before signing. If a piece arrives damaged in transit, let us know within 48 hours of delivery and include photographs.

Cancellations

Orders may not be canceled once processing or shipping has begun. Custom, made-to-order and COM (Customer's Own Material) orders are non-cancelable and non-refundable.

Approved Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card issuer to post the refund.