Shipping policy

How Pieces Ship

Smaller pieces are boxed and shipped by ground carrier. Larger pieces travel by freight, with two options: Curbside Freight Delivery to a commercial address, receiving warehouse or moving company, where the carrier unloads but does not bring items inside; or Residential White Glove Delivery, where pieces are brought inside, unpacked and placed in the room of your choice, with packaging removed.

Rates & Quotes

Estimated rates appear at checkout, priced by size and destination. Oversized, fragile or crated pieces may require an additional charge, and we will contact you before anything ships. You can also choose Request a Delivery Quote: nothing is charged at checkout, and we'll price delivery to your address with several carriers and email you, usually within two business days.

Where We Ship

We ship throughout the U.S. Alaska, Hawaii and international deliveries are quoted individually.

Local Delivery & Pickup

Local delivery on our own truck is available in the Birmingham area; we'll be in touch to arrange a time. Pickup is always available. Please call 205.324.7613 or email hello@odettecollective.com to schedule your pickup before coming by.

Timing

Lead times vary by piece and carrier. Once your order is placed, our team will be in touch to coordinate delivery. When available, tracking details are emailed once your order ships.

Delivery Day

You or an authorized person must be present at delivery, and clear access must be provided, including doorways, stairs and elevators. Additional fees may apply for redelivery, storage or special handling.

Transit Damage

Note any visible damage on the delivery receipt before signing, and let us know within 48 hours of delivery with photographs.